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Quest
Developing Qualifying Elements for Strategic Transformation

Developing Intellectual Capital through Knowledge Assets: Importance of Knowledge Audit in KM

Hosted in MINDEF – July 2009

Organizations today hold a multitude of embedded Knowledge often held in complex isolated silos. This embedded knowledge is an asset to the organization and is often not used to its fullest potential as most employees are unaware of its existence.

Knowledge Audit discovers the type of embedded knowledge that is needed by the organization, who knows it , where is the knowledge stored and finally what is the knowledge that is required but not available .

Knowledge Audit will encompass a diagnostics approach into evaluating the organization’s existing knowledge assets and developing a Knowledge Gap Analysis report. Embarking into the Knowledge Audit project, will provide the Users the initial insight on how to implement KM efficiently and effectively.

Key Ideas That Were Brainstormed

  • The embedded knowledge in organizations
    • What is embedded knowledge?
    • Forms of embedded knowledge in organizations
    • What are the various types of knowledge found in an organization?
  • The KM processes and the Critical Success Factors for KM
  • The Importance of a Knowledge Audit for Organizations
  • The various techniques to audit knowledge

Learning Areas

  • Techniques to identify knowledge that is needed to support overall organizational goals and individual and team activities.

  • Techniques to Identify knowledge flows , expert locators and how knowledge moves around in the organizations.

  • How to use the various models to audit organizational knowledge.

  • How an organization will be able to identify gaps in their organization’s knowledge as well as areas of unnecessary duplication.

  • How to build knowledge assets and make them measurable and accountable.

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